Return Policy

 

1. Eligibility for Returns

Items may be returned within 30 days of delivery for a full refund or exchange, provided they meet the following conditions:

  • Items are in their original condition, unused, and in the original packaging
  • All tags, labels, and accessories are intact
  • A valid proof of purchase is provided

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at service@thefreedconn.com with your order number and reason for return
  2. You will receive a Return Authorization (RA) number and return shipping instructions
  3. Package the item securely, including your RA number on the outside of the package
  4. Ship the item back to us using a trackable shipping method

3. Refund Policy

  • Refunds will be processed within 5-7 business days of receiving your returned item
  • Refunds will be issued to the original payment method used for purchase
  • Shipping charges from your original order are non-refundable
  • Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part

4. Exchanges

If you wish to exchange an item, please indicate this in your return request. Exchanges are subject to product availability. We will ship your new item once we receive and process your returned item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange for a replacement or full refund, including return shipping costs.

6. International Returns

International customers are responsible for all return shipping costs and any customs duties or taxes incurred. We recommend using a trackable shipping method for international returns, as we are not responsible for items lost in transit.

7. Late Returns

Items returned after the 30-day period may be accepted at our discretion, subject to a 20% restocking fee.

8. Contact Information

For any questions regarding our return policy, please contact us at:

  • Email: service@thefreedconn.com

Last updated: October 16, 2025