Privacy Policy for Thefreedconn

 

This Privacy Policy (“Policy”) explains how Freedconn (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you access or use our website https://thefreedconn.com/ (the “Website”) and the products, services, or features offered through the Website (collectively, the “Services”). By accessing or using the Website or Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Policy.

1. Information We Collect

We may collect two types of information about you: Personal Information (information that identifies or can be used to identify you) and Non-Personal Information (information that cannot be used to identify you individually).

1.1 Personal Information

We collect Personal Information only when you voluntarily provide it to us, such as when you:

  • Create an account on the Website;
  • Place an order for our products (e.g., T-MAX S pro, R3 PRO, Free+256, etc.);
  • Subscribe to our newsletters or promotional communications;
  • Contact our customer support (e.g., for technical service inquiries);
  • Download our mobile application (“APP”) or use interactive features of the Website.

The Personal Information we may collect includes, but is not limited to:

  • Full name;
  • Email address;
  • Phone number;
  • Mailing address (for order delivery);
  • Payment information (e.g., credit card details, which are processed by third-party payment providers and not stored by us);
  • Account credentials (e.g., username, password, which are encrypted for security);
  • Communication preferences (e.g., whether you wish to receive promotional emails).

1.2 Non-Personal Information

We automatically collect Non-Personal Information when you use the Website or Services to improve our offerings and user experience. This information may include:

  • Device information (e.g., device type, operating system, browser version, unique device identifiers);
  • Usage data (e.g., pages visited on the Website, time spent on pages, links clicked, search queries, IP address, geographic location inferred from IP address);
  • Cookies and similar tracking technologies (see Section 2 for details).

2. Cookies and Tracking Technologies

We use cookies (small text files stored on your device) and similar tracking technologies (e.g., web beacons, pixel tags) to:

  • Enable basic Website functionality (e.g., remembering your login status, shopping cart contents);
  • Analyze how users interact with the Website (e.g., identifying popular products or pages);
  • Personalize your experience (e.g., showing product recommendations based on your browsing history);
  • Measure the effectiveness of our marketing campaigns.

You can manage cookie preferences through your browser settings (e.g., block or delete cookies). However, disabling certain cookies may affect the functionality of the Website (e.g., you may not be able to complete purchases or access your account).

3. How We Use Your Information

We use your Personal Information and Non-Personal Information for the following legitimate purposes:

3.1 To Provide and Improve the Services

  • Process and fulfill your product orders (e.g., verify your identity, arrange delivery, send order confirmations);
  • Provide customer support (e.g., respond to your inquiries about technical service, product warranties, or returns);
  • Maintain and update your account information;
  • Develop, test, and improve the Website, APP, and our products (e.g., based on usage data to enhance user experience).

3.2 To Communicate With You

  • Send transactional communications (e.g., order updates, shipping notifications, payment confirmations);
  • Deliver newsletters, promotional offers, or information about new Freedconn products (e.g., Bluetooth intercom headsets, motorcycle recorders) if you have opted to receive such communications;
  • Notify you of changes to this Policy, our Terms of Service, or the Services.

3.3 To Ensure Security and Compliance

  • Protect the Website and Services from fraud, unauthorized access, or misuse (e.g., monitoring for suspicious activity);
  • Comply with applicable laws, regulations, or legal obligations (e.g., responding to lawful requests from government authorities);
  • Resolve disputes or enforce our Terms of Service.

3.4 To Personalize Your Experience

  • Tailor content, product recommendations, and advertisements to your interests (e.g., showing discounted products like the FreedConn KY Intercom Headset based on your browsing history);
  • Remember your preferences (e.g., language, region) for future visits.

4. How We Share Your Information

We do not sell, rent, or lease your Personal Information to third parties for marketing purposes without your explicit consent. We may share your information only in the following circumstances:

4.1 Third-Party Service Providers

We engage trusted third-party service providers to assist us in operating the Website and delivering the Services. These providers may access your Personal Information only to perform specific tasks on our behalf and are obligated to protect your information:

  • Payment Processors: To securely process credit card payments (e.g., PayPal, Stripe). These providers do not store your payment details beyond what is necessary for transaction processing.
  • Logistics Partners: To deliver your orders (e.g., shipping companies need your mailing address to fulfill delivery).
  • Analytics Providers: To analyze Website usage (e.g., Google Analytics, which uses Non-Personal Information to generate reports on user behavior).
  • Customer Support Tools: To manage and respond to your support inquiries.

4.2 Legal and Safety Reasons

We may disclose your Personal Information if:

  • We believe disclosure is necessary to comply with a lawful request (e.g., a court order, subpoena);
  • To protect the safety, rights, or property of Freedconn, our users, or the public (e.g., investigating fraud or addressing safety concerns);
  • In connection with a merger, acquisition, or sale of all or part of our business (in which case we will notify you of any changes to data ownership).

4.3 With Your Consent

We may share your information with third parties if you have given us explicit consent to do so (e.g., sharing your contact details with a partner brand for a joint promotion).

5. Data Security

We take reasonable technical, administrative, and physical measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data (e.g., account passwords, payment information) using industry-standard protocols;
  • Secure servers and firewalls to prevent unauthorized access to our databases;
  • Regular security audits and updates to our systems;
  • Training for employees on data protection practices and confidentiality obligations.

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security of your Personal Information, and you acknowledge that you provide information at your own risk.

6. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

  • Order-Related Information: We retain information about your orders (e.g., purchase history, delivery details) for as long as needed to comply with tax and legal obligations (typically 7 years) and to address post-purchase inquiries.
  • Account Information: If you create an account, we retain your account details until you request account deletion (see Section 7).
  • Marketing Information: We retain your contact details for promotional purposes only if you have opted in, and you may unsubscribe at any time (see Section 8).

Once your information is no longer needed, we will securely delete or anonymize it (so it can no longer identify you).

7. Your Rights Regarding Personal Information

Under applicable data protection laws (e.g., the General Data Protection Regulation (GDPR) for users in the European Union, the California Consumer Privacy Act (CCPA) for users in California), you may have the following rights regarding your Personal Information:

  • Right to Access: Request a copy of the Personal Information we hold about you.
  • Right to Correct: Request correction of inaccurate or incomplete Personal Information.
  • Right to Delete: Request deletion of your Personal Information (subject to legal exceptions, e.g., if we need to retain it for tax compliance).
  • Right to Restrict Processing: Request that we limit how we use your Personal Information (e.g., if you dispute the accuracy of the data).
  • Right to Data Portability: Request a copy of your Personal Information in a structured, machine-readable format (to transfer to another service provider).
  • Right to Object: Object to the processing of your Personal Information for marketing purposes or other non-essential uses.

To exercise these rights, please contact us at service@thefreedconn.com with your name, email address, and a clear description of your request. We will respond to your request within a reasonable timeframe (as required by law, typically 30–45 days).

8. Opt-Out of Marketing Communications

If you no longer wish to receive promotional emails, newsletters, or other marketing communications from us, you can opt out by:

  • Clicking the “Unsubscribe” link at the bottom of any marketing email;
  • Updating your communication preferences in your account settings on the Website;
  • Contacting us at service@thefreedconn.com with your request.

We will process your opt-out request promptly, but you may still receive a few additional communications while we update our systems.

9. Children’s Privacy

Our Website and Services are not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect Personal Information from children. If we learn that we have collected Personal Information from a child without parental consent, we will promptly delete that information. If you believe a child has provided us with Personal Information, please contact us at service@thefreedconn.com.

10. Links to Third-Party Websites

The Website may contain links to third-party websites (e.g., social media platforms, partner brands). This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will revise the “Last Updated” date at the top of this Policy and post the updated version on the Website.

We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Website or Services after the updated Policy is posted constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: service@thefreedconn.com

Website: https://thefreedconn.com/

Address: UNIT 18,8/F,PETER LEUNG INDUSTRIAL BUILDING,103 WAI YIP STREET,Kwun Tong,Hong Kong